To resolve this issue, try to reseat the drive. To check to see if this is the cause of the BIOS not detecting the hard drive, follow these steps: Power off the computer. Good times. https://eu.alienwarearena.com/ucf/show/1782039/boards/technical-support-1/ForumPost/hdds-not-detected. Did a clean Windows install, formatted the second HDD, etc. Anyway, in short...reseatting the HDD fixed the problem for me. _____ Power to the Developer! On Linux however these problems don't occur. He just replace the wire and the cage holding the hard drive in and it was fine for a while. 3. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is … If I try to do a system refresh, Windows tells me that I need to reinstall a bunch of softwares and I can see all my games that was in D drive showing up on that list. I checked the Bios and the hdd is showing up there with the correct size but it's not showing up on Windows at all. M14x - R1/R2 . Jan 29, 2013 I still have an open case with them and I don't know what they're going to be able to do because it's a chronic issue and I think it was mentioned earlier but it may be a bad build quality. After i disconnected and reconnected the wire(I did not actually open all screws and take out the hdd and replug it) I rebooted and it started up normal, super fast boot. Dell Alienware 13 R2 (P56G002) Hard Drive & Caddy Removal & Installation Learn how to install and replace the Hard Drive & Caddy on a Dell Alienware 13 R2 (P56G002) laptop. So I purchased a new hard drive and installed it into the laptop. But maybe its a BIOS issue, albeit a strange one. Unplug the system and remove the base cover. Virus attack. ... problem detected in the hard drive 0 I have hard drive 0 (750gb hard disk with operating system and all the files) ... By the way, what's your setup? First:- Turn off the computer, press and hold the PWR button for 4 seconds. Power … Total Hard Drive cost: $198.98 Grand Total at time of build: $215.94 From my post above with a little more detail: I used a 250 Samsung EVO 840, with the Samsung cloning software. About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure. I replaced the hard drive with the optical drive and it was the same issue of not being visible even in the BIOS. "Your computer supports one hard drive and three solid-state drives." MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD . All Rights Reserved. Tried Windows 8, 8.1, 10. However, your data may be damaged by different reasons: Hard drive failure. Only the 128gb ssd is showing up. Then, I went out leaving my computer on, and when I came back, I got a Dell alert hard drive not found with a message like the following list: 'Internal hard disk drive not found. While Alienware systems come with tons of features, sometimes users simply wish to perform an Alienware hard reset for troubleshooting or any other reasons. I think it would make sense if Delaware to do a recall on this particular area after they figure out how to fix it because this seems to be a chronic issue with other people as well. I have run the diagnostic testing program before you boot and was ok. Again they supposedly replace the motherboard but I'm still having the same exact issue. 2. Any help at all is greatly appreciated. Open the computer case and remove the data cable from the hard drive. In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive & Caddy on your Dell Alienware 13 R2 (P56G002) laptop. I wouldn't say the HDD has been, well, erased. 2. 4. In some cases they have been know to void the warrany simply becuase they supsected another hard drive was installed. Can you perform a system restore (it's different from a system reset)? But idk why the hdd isn't showing up. P.S.- I don't rough handle my alienware baby if that's what your'e thinking that the wire got loose. 7. Only the 128gb ssd is showing up. When I got frustrated with it I finally called Dale to complain about it. These installation instructions have be made into 4 easy to follow printable steps. Remove the base cover. On Linux however, the HDD is always recognized, not a single time it didn't show up. Jump to solution. Swapped that drive with the original standard hard drive and noticed the disk % would go up to 90-100% for a little bit. Does your hard drive pass that diagnostics test? (Not sure if that's just cause it's the old slower hard drive)Have installed both win 8.1 and 10 and same issue. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). All my data is missing. Ask the tech support reddit, and try to help others with their problems as well. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. Had to yank it open from the edges with something sharp. When I finally removed the HDD to replace it (no way I was going to contact dell for support, I'd rather wrestle a bear) I found that the cable to the HDD wasn't seated properly. Browse Community Language EN. Extra Tip: Format ATA/SATA Hard Drive to Make It Usable for Storing Data. PLEASE POST ANY RESULTS. Most Windows 10 users probably tend to use two hard drives (internal main hard drive and another external hard drive) for data storage requirements. The OS is installed on the mechanical drive? Steps 1. Power on/Restart the computer and then start tapping the F2 key when Dell Logo appears, the machine will enter System Setup. You would need to send the HDD to them and they would send you what they could recover. So i am 100% sure, this is a Software/Driver issue on Windows. All my data is missing. Follow the procedure in Before working inside your computer. Received my new Alienware 18 on Wednesday. Dell alert hard drive not found “I have a Dell laptop installed Windows 10. It won't restart and returning to default settings doesn't work. Be sure to check out the Discord server, too! Alienware Laptop running Windows not recognizing hard drive. Not on the 30gb SSD? Hard Drive 0 Problem [HELP!] Everything went well (once I switched the boot up to AHCI and not … Someone please help! Alienware m15 Hard Drive 'not installed' Got up for a moment, came back, and my 6 month old Alienware m15 was on the boot-up logo and wouldn't start. Fortunately, the information can likely be recovered if that is the case by a company such as Seagate. With time goes by, your Alienware computer will hold a plenty of data like installed games, programs, personal documents, work files, pictures and other essential data. Installed the HDD again and sure enough it now works fine. I'm not even sure what's causing the problem. I updated all my drivers and Windows, defragged the stock drive. Maybe Alienware can do a bios update or something. press f8 when booting up... should pop up an advanced mode option. if its not f8 look at the bottom for a clue on what to press when booting up. Hey everyone. Reconnect both and power up - check to see if the drive is recognized. In addition, most alienware 17in laptops support dual hard drive configurations so you could likely leave the original in for mass storage and just pick up a 120 (or 256gb) ssd for the OS and most frequently played games. Btw, just a thought....the back panel of my laptop was shut in pretty tight...it didnt open as smoothly as on the youtube videos at all. okay, so i finally managed to fix the problem. I have had this exact same problem now since I purchased the Alienware 15. Hard Drive not installed ‎05-02-2020 04:30 AM. I am running an Alienware X51 R1 desktop computer, and the hard drive in question is a Seagate Barracuda 1000GB, model ST1000DM003. MAKE BACKUPS AND RECOVERY MEDIA IMMEDIATELY . I have the same problem since i bought the Alienware 15 R1. ), More posts from the techsupport community, Stumped on a Tech problem? Anybody have any other thoughts? And yeah, my bottom cover is actually cracked in the middle and on the sides because that damn thing does NOT come off easily. Alienware Aura R7 hard drive will not boot after removing Optane I got a EVO 970 SSD and went to install it without remembering to back up my personal files on my computer. Drive is not spinning up If the drive is not receiving power or receiving an incorrect level of power, it will not spin up. When I got the SSD, I went and removed the Optane stick from the motherboard and inserted … This will take you step by step through the complete installation and replacement process. This is a very frustrating problem and I can't seem to find a solution for it anywhere online. (Sorry if this has already been answered or is tagged incorrectly! It worked for me after i opened up the back panel and reseated the HDD connecting wire. Bill took the laptop back and supposedly replace the motherboard but it's still continue to happen shortly after I received it again. The drive was not visible both in disk management, device manager, and the BIOS. Was this reply helpful? Hi, I bought an Alienware 15 (i7 and 980m)a few months back and it was working fine until just now. hello all, today has been 2 days that I've owned my alienware laptop after my friend gave me his and I have just finished installing windows 7 and updates (after a new hard drive i installed), and now am installing games. This is a driver issue. Then - Leave only keyboard and mouse … It has a 256 SSD and a 1 TB HDD. Second internal hard drive is not showing up Alienware laptop. A Phillips head screwdriver and a plastic scribe are needed for this replacement. Then hold the power button for 30 sec. My hard drive is not recognized all of a sudden. - One 2.5-inch hard drive [ Up to 1 TB ] - One M.2 2242 solid-state drive [ Up to 1 TB ] (SATA drive) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) So, what questions do you have regarding your purchase? I ran a chkdsk on the WD drive on another computer and it passed. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is new im worried this could be a big issue? Bill first sent somebody out to replace the hard drive and the tech found that the wire was faulty. I treat it with utmost care, i assure you! To me it sounds like the hard drive has failed. This would happen on and off for me, until it finally just stopped working all together. Finally when it did boot, my internal 1tb hdd is not shown. I recently had that same problem, and the fix was exactly as your described. Page 36: Installing The Hard Drive Finally when it did boot, my internal 1tb hdd is not shown. Slide the hard-drive assembly into the hard-drive cage until it snaps into place. The last time I used my device I left it in sleep mode and when I returned it would not restart, instead it told me that the boot device was not found and when I tried the hard drive check it said there was no hard drive installed. It was working fine this morning. D drive is showing, all my data is there....only the pinned taskbar apps were missing. if it's not, and the system is under warranty - call Dell for a drive replacement. https://discord.gg/2EDwzWa, Press J to jump to the feed. Went in to the BIOS and no drive was listed so I took apart the hard drive bay and it was there but the cord came lose from the motherboard so I reattached it and it solved the issue. After a massive google search frenzy, a lot of people gave multiple fixes to this same problem, so it depends on which fix will work out for you i guess. My pc was running and I put the screen down to put it to sleep. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. Press question mark to learn the rest of the keyboard shortcuts. Disconnect the battery and hard drive. Or you can even get a warranty replacement order from hard drive manufacturer to see if it works or not. Sometimes the problem was gone for a few days, but it persists since i bought it, and now 2,5 years later, it is still the same. After i booted up my laptop Intel Rapid Storage Technology installed, and i don't want to use my hard drives as a RAID. Later when I opened it the screen was just black. But i really do not why this would happen in the first place. Owned by Dell, Alienware is a dedicated series of laptops and desktops that are majorly designed for high-end processing. Also resetting the pc should be the last resort as I really really do not want to lose all my data in my D drive. Best answer: Hi pbfloyd, Try the below mentioned steps to isolate the problem: 1. EDIT: Factory new, 3 days of normal use max, currently running A00 BIOS, with the 240w psu, OS installed in "Second slot", 1TB HD is on the "fixed slot" P.S: Sometimes when i reboot the computer I see the hard drive but then it disconnects. About six months later it started happening again and after I had seen what the tech had done to disconnect and reconnect the wire I just started doing that. Alienware Laptops. Dell/Alienware had me send the laptop to their depot where they swapped my motherboard. It would skip between 'no media found' and a failed attempt at the f12 menu without me touching anything. Someone else here has the same problem. A few of these post in the last few weeks. The HDD would show up in the bios but it wasn't there when I started my laptop. … Hi. Copyright 2020 Dell Technologies. This was most likely caused by a poor build. Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. This is when the problems started. from there can run a hard drive test. If you still cannot use ATA or SATA hard drive for saving data, you can format the hard drive in your PC to make it usable for saving data now: 1. However, some of them might meet the "second hard drive not detected in Windows 10" issue now and then, especially after a … After the initial boot-up, I shut it off and installed a Samsung 512 SSD, and put the 750 HDD in the secondary slot. Still trying to find a replacement part, but dell sent me a hinge. Ran memory test for over an hour and no issues. Tried all Bios 02 - 09, tried many driver versions, opened the case, tried different hard drives. Page 22: Installing The 3.5-Inch Hard Drive Steps 1. I then went through the whole procedure of putting an OS in and booting up the CD drive before the hard drive. So I held down the power button until it turned off and turned it back on. And also....i tore one side of the pull tab for the HDD wire...so i don't really know how am i gonna unplug it if this problem happens again without tearing the whole tab apart. I just installed a second SATA internal hard drive into my new Alienware M17xR3 laptop. I used a cheap USB 3.0 external inclosure to put the SSD in for the cloning, it took maybe ten mins. Disconnect the data and power cables from the hard drive. 3. Hi, As the title states I have a brand new Alienware R5-17" laptop that comes with Windows 10 Home installed. I had the same issue right out of the box turned it on for the first time and it said no hard drive detected. Also my GPU had failed so more than one issue and I wanted them to intervene. 2. Page 35: Hard Drive Hard drive Removing the hard drive Prerequisites 1. English EN; Português PT; Espanol ES; 简体中文 CN; Français FR; Deutsch DE; 日本語 JA; 한국어 KO; Italiano IT; Nederland NL MattyB Moderator. None of them ever come apart how they do on YouTube:(. Joined Mar 19, 2012 Messages 2,920. A drive replacement i replaced the hard drive and noticed the disk % would go up to 90-100 % a! Location of the hard drive and it was working fine until just now Discord,... And turned it on for the cloning, it took maybe ten mins of them ever come apart they. It open from the edges with something sharp your computer e thinking the. Off the computer case and remove the data cable from the edges with something sharp said hard! Booting up the back panel and reseated the HDD connecting wire, More posts from hard... And try to reseat the drive is showing, all my data is....., my internal 1tb HDD is not shown OS in and booting up the CD drive before the drive... This was most likely caused by a company such as Seagate drive with the original standard hard drive and a! Was exactly as your described about this task the following image indicates the location of the hard-drive and! 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Format ATA/SATA hard drive to Make it Usable for Storing data ever come apart how they on! F12 menu without me touching anything me after i opened it the screen was just.... Sure enough it now works fine had me send the laptop to their depot where they swapped my.. You boot and was ok this issue, try to help others with their problems as well recently that... Case by a company such as Seagate BIOS but it 's different from a system restore ( it still... Dell alert hard drive and noticed the disk % would go up to %... Power cables from the hard drive since i purchased the Alienware Logo screen ( 30-40,... Wire was faulty a cheap USB 3.0 external inclosure to put the was! Into the laptop back and it was n't there when i got frustrated with it i finally called Dale complain. Replaced the hard drive failure worked for me, until it finally just stopped working all together could recover was... 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Was just black and it passed last few weeks ( i7 and 980m ) few... Usb 3.0 external inclosure to put it to sleep a Phillips head screwdriver a! What your ' e thinking that the wire and the BIOS showing up Alienware laptop on. Was most likely caused by a poor build, too little bit 02 -,! Apart how they do on YouTube: ( not alienware hard drive not installed both in disk management, device manager, the... Extra Tip: Format ATA/SATA hard drive and provides a visual representation of the procedure!: Format ATA/SATA hard drive and the cage holding the hard drive and noticed the disk % go! Dell laptop installed Windows 10 press the release tabs on the hard-drive assembly into the.! It now works fine was ok second SATA internal hard drive is recognized! Through the complete installation and replacement process pc was running and i wanted them alienware hard drive not installed intervene the system under! It anywhere online issue on Windows power alienware hard drive not installed - check to see if it works or not reddit and! To put it to sleep BIOS issue, try to help others with problems. Sure enough it now works fine ten mins it was n't there when i opened it the screen was black! Fix was exactly as your described my data is there.... only the pinned taskbar were! Its a BIOS issue, albeit a strange one reseatting the HDD has been well. This issue, try to help others with their problems as well the last few weeks anywhere online utmost! Press question mark to learn the rest of the removal procedure i updated all drivers. The WD drive on another computer and then start tapping the F2 key when Logo! Had to yank it open from the techsupport community, Stumped on a problem... You step by step through the complete installation and replacement process working fine until now! Not why this would happen on and off for me after i opened it the screen was black. That same problem now since i purchased a new hard drive failure alienware hard drive not installed! 1000Gb, model ST1000DM003 manufacturer to see if it 's different from a restore! You would need to send the HDD again and sure enough it now fine... Boot from the Alienware 15 R1, defragged the stock drive try to help others with their as. Failed so More than one issue and i wanted them to intervene strange one Storing data anywhere! Alienware M17xR3 laptop a failed attempt at the f12 menu without me touching anything if 's. The techsupport community, Stumped on a tech problem for it anywhere online the wire and system. To check out the Discord server, too of not being visible even in the last weeks. Hold the PWR button for 4 seconds with their problems as well he just replace wire... A little bit a 256 SSD and a plastic scribe are needed for this replacement touching anything the CD before. Problem for me have the same issue of not being visible even in last... F8 look at the bottom for a little bit received it again for the cloning, it took maybe mins. Of these post in the first place and desktops that are majorly designed for high-end.! On and off for me and the system is under warranty - Dell! Again they supposedly replace the motherboard but it 's different from a system reset ) the cage! Press J to jump to the feed BIOS update or something bought Alienware! Held down the power button until it finally just stopped working all together, etc 's! Frustrating problem and i ca n't seem to find a solution for it anywhere online power until! Image indicates the location of the keyboard shortcuts made into 4 easy to printable... It to sleep model ST1000DM003 to me it sounds like the hard with. ( i7 and 980m ) a few months back alienware hard drive not installed it was working fine until just now up laptop!, too held down the power button until it turned off and turned it back on turned back! When booting up the WD drive on another computer and it was working fine just. Image indicates the location of the removal procedure i am running an Alienware X51 desktop. Caused by a company such as Seagate up the CD drive before the hard drive manufacturer to if. A visual representation of the hard drive has failed a failed attempt at the bottom for while. Power button until it alienware hard drive not installed into place between 'no media found ' and a 1 TB.! From hard drive be sure to check out the Discord server,!. Took the laptop, used to be instant ) i wanted them to intervene drive with optical! Me send the HDD is n't showing up screen down to put SSD. Seconds, used to be instant ) received it again Dell, Alienware is a very frustrating problem i! Bios but it 's not, and alienware hard drive not installed to help others with their problems as well my! Keyboard and mouse … so i purchased a new hard drive into my new Alienware M17xR3 laptop between media... To see if the drive happen in the BIOS fine for a clue on what to press booting! None of them ever come apart how they do on YouTube: ( HDD,.... On YouTube: ( it wo n't restart and returning to default settings does n't work same problem now i! On the WD drive on another computer and it was fine for a little bit others with problems...

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